Production Time
Because every Knightbloom piece is made to order, each order enters the production queue before it ships. Current production time is 3–7 business days. During high-demand periods (launches, holidays), this may extend slightly, we'll always communicate if there's a delay.
Domestic Shipping (United States)
We offer standard shipping on all US orders. Standard delivery takes 3–5 business days after your order ships. Expedited options are available at checkout for an additional fee.
All US orders are shipped via USPS or UPS with tracking. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our studio.
International Shipping
We currently ship to Canada (except Quebec), Australia, and New Zealand, in addition to the United States. International shipping rates are calculated at checkout based on destination. Delivery typically takes 7–21 days to Canada and 10–25 days to Australia or New Zealand. International orders ship Delivered Duty Unpaid, so customers are responsible for any import duties, taxes, brokerage, or handling fees charged by their country on entry; these are outside our control and are not included in the price or refundable by us.
Commissions are also available to customers in the United States, Canada (except Quebec), Australia, and New Zealand.
Returns & Exchanges
Return shipping is at your cost unless we sent the wrong item or the piece was defective, in which case we cover it. We do not hold pieces for exchange, if you'd like a different piece, return the original under this policy and place a new order. See our full policy for details.
Custom and commissioned pieces are final sale and are governed by the Commission Agreement you sign at the start of your commission, not this policy.
If your item arrives damaged or with a defect, please contact us within 7 days of delivery with photos and we will make it right. We stand fully behind our work.
If you have any concerns before ordering, about sizing, length, or finish, please reach out before you place your order and we'll be happy to help.
Lost or Stolen Packages
Knightbloom is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but the item is missing, please contact your local carrier and check with neighbours first. We'll do our best to assist, but we cannot be held liable for carrier errors after delivery.
Questions?
If you have any questions about your order, contact us here. We typically respond within 1–2 business days, though our policy allows up to 3–5 business days.